Business Name: FyroCart LLC
Website: https://fyrocart.shop/
Email: support@fyrocart.shop | business@fyrocart.shop
Phone: (575) 720-4591
Address: 2302 W Pierce St, Carlsbad, NM 88220, USA

1. Overview

At FyroCart, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we’re here to help.
This Return & Refund Policy outlines your rights and our procedures.

2. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The product is unused and in its original packaging
  • The product is in the same condition as received
  • You have proof of purchase (order number or receipt)

3. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Pacifiers, feeding accessories, and baby bottles
  • Personal care items
  • Clearance or final sale items
  • Gift cards
  • Items marked “non-returnable” on the product page

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Photos or videos of the issue
  • Order number
  • Description of the problem

We will offer a replacement or a full refund at no cost to you.

5. Return Shipping

  • If the return is due to our error (wrong item, damaged product), we cover return shipping costs.
  • If the return is due to customer preference (changed mind, wrong size/color ordered), the customer is responsible for return shipping.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing may take 5–10 business days, depending on your bank or card issuer

Shipping costs (if any were paid) are non-refundable, except in cases where we made a mistake.

7. Exchanges

We allow exchanges for:

  • Defective items
  • Wrong item delivered
  • Size/color issues (if the item is in stock)

Exchanges follow the same conditions as returns.
To request an exchange, contact us at support@fyrocart.shop.

8. Order Cancellations

Orders can be canceled within 12 hours of purchase.
If the order has already shipped, cancellation is not possible—you may request a return after delivery.

9. Lost or Missing Packages

If your package is marked delivered but you cannot find it:

  1. Check with neighbors or building management
  2. Verify the shipping address
  3. Wait 24 hours (carriers sometimes mark early)

If still missing, contact us for assistance. Some cases may require filing a carrier claim.

10. How to Start a Return

To initiate a return, please email:

📩 support@fyrocart.shop
Include:

  • Full name
  • Order number
  • Item(s) you want to return
  • Reason for the return
  • Photo evidence (if damaged)

We will provide a return authorization and instructions.

11. Contact Us

If you have any questions regarding this Return & Refund Policy, contact us:

FyroCart LLC
2302 W Pierce St, Carlsbad, NM 88220, USA

📞 (575) 720-4591
📧 support@fyrocart.shop | business@fyrocart.shop